Refund & Return Policy – digitalcentreonline.com

Last Updated: 25.11.2025

Thank you for shopping at digitalcentreonline.com.
We aim to ensure a smooth and satisfactory shopping experience for all customers.
This Refund & Return Policy explains the conditions under which returns, replacements, or refunds are accepted.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is defective, damaged, or not functioning properly

• The wrong product was delivered

• The product received is incomplete (missing accessories)

• The product is different from what was described/listed

To be eligible for a return:

• The request must be raised within 7 days of delivery

• The product must be unused, and in original condition

• Original packaging, box, bill, and all accessories must be included

2. Non-Returnable Products

Some items cannot be returned, including:

• Digital products or license keys

• Software once activated

• Downloadable items

• Customized or personalized items

• Hygiene-related items

• Products purchased during clearance sale (unless damaged or defective)

3. Return Process

To initiate a return:

1. Contact us at support@digitalcentreonline.com or raise a request in your account.

2. Share order details, issue description, and photos/video of the product if required.

3. Our team will verify the issue within 24–48 hours.

4. If approved, we will arrange a pickup or request you to ship the product back.

Please ensure the product is securely packed to avoid damage during transit.

4. Replacement Policy

A replacement may be provided if:

• The product is damaged or defective

• The wrong item was delivered

Replacements are subject to stock availability.
If the product is out of stock, we may offer:

• Another product of equivalent value, OR

• A full refund

5. Refund Policy

Refunds will be approved after:

• The returned product is received

• The quality check is completed

• The issue is verified

Refund Methods

Refunds may be processed through:

• Original payment method (UPI/card/net banking/wallet)

• Store credit (if chosen by customer)

Refund Timeline

Refund processing may take:

• 3–7 working days for most payment methods

• 7–10 working days for bank transfers
  Timeline may vary based on your bank/issuer.

6. Order Cancellation Policy

You may cancel your order:

• Before the order is shipped

• By contacting customer support or through your account

If the order is already shipped, cancellation may not be possible.
Refunds for cancelled orders follow the same refund timeline mentioned above.

7. Damaged Packaging During Delivery

If the package looks tampered or damaged at delivery:

• Please refuse to accept the package

• Notify us immediately

If accepted, provide photos/videos within 24 hours of delivery.

8. Wrong Bank Details

We are not responsible for refunds sent to incorrect account details provided by the customer.
Please ensure all bank information is accurate.

9. Shipping Costs for Returns

• If the return is due to our mistake (wrong/damaged/defective product), the return shipping cost will be covered by us.

• If return is due to customer reasons (changed mind, ordered wrong item), shipping charges may be deducted from the refund.

10. Contact Us

For any issues related to returns or refunds, contact:

Email: support@digitalcentreonline.com
Phone: 97356 01497